job summary – (role summary)
工作概述﹣(职位概述)
•responsible f the operational efficiency of all front office areas during shift the service delivery of those areas. provide timely professional check-in/check-out services in accdance with established ing stards.
负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
required skills
技能要求
•communication skills are utilized a significant amount of time when interacting with others demonstrated ability to interact with customers, employees third parties that reflects highly on the hotel, the br the company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•proficient in the use of microsoft office front office system
熟练使用微软办公软件和前台系统
•problem solving ganizational abilities
具有解决问题和组织能力
qualifications
学历
•diploma vocational certificate in hotel administration, hotel management equivalent
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
experience
经验
years experience in front office / guest services related discipline including supervisy experience, an equivalent combination of education experience.
拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。 |
